DuPhone / VoiceEye FAQ
 
Q I need to reinstall the program. Is there any way to save beforehand recorded data?
  Go to C:\program files\TICS\VoiceEye (or Duphone)\Database folder. And then, copy 'Database' folder to anywhere. Then, before run the program, just copy 'Database' folder again to 'TICS' folder after reinstall program.
   
Q I connected recording device to PC. There is no problem with Phone call. But recording does not work.
What is the problem?
  VoiceEye is made for following the standard PIN arrangement. But, some of telephone manufactures are using difference handset sometimes. In this case, we make a gender for adjusting with other telephone¡¯s handset. So, please call me if you have following problem.
   
Q 'Runtime error!' is occurred when program is start.
  1) You should check the ODBC.
'Go to Control Panel ¡æ Data Sources (ODBC) 'System DSN' tab, and then please check there is DuPhone or VoiceEye.

2) In case of ODBC does not exist (in case of Windows XP )
Add ¡æ Select ¡±Microsoft access Driver (*.mdb)¡± ¡æ ¡±ODBC Microsfot access settings¡± ¡æ ¡°Data Sources Name¡±
Select DuPhone or VoiceEye ¡æ Set location of mdb file to [C:\Program Files\TICS\ VoiceEye20\Database\ VoiceEye.mdb]

   
Q Kernel 32.dll error is occurred when finish a phone call.
  Check the compression codec,
Start ¡æ Settings ¡æ Control Panel ¡æ Multimedia ¡æ Device ¡æ Audio Compression codec ¡æ check the "Microsoft GSM 6.10 Audio CODEC" & "DSP Group TrueSpeech(TM) Software CODEC¡±
   
Q '115' error is occurred during install program.
  Because of Windows is using that files when install program.
So, uninstall VoiceEye program (or Duphone) and then please reinstall program.
   
  DuPhone / VoiceEye P15
 
Q Recording sound can be played with PC speaker or handset.
  1) In case of handset, you should push the ¨ÕPhone button before play back voice files.
2) In case of voice file does not recorded.
Please check audio cable and go to sound card settings, and then check the 'MIC. Balance' & 'MIC. Volume.'
   
Q The error message "Error is occurred during load media player."
  Because of Media Player's execute file has been changed location.
Please find the location of execute file, and then set location at DuPhone or VoiceEye program's settings again.
   
  VoiceEye P15
 
Q The red LED does not turn on when I push the recording button.
  It could be set wrong serial port at settings.
Please check the serial port's number then reselect COM port number at VoiceEye Program settings.
   
  VoiceEye P20
 
Q I have connected VoiceEye P20 before install software. What should I do?
  First, go to control panel device manager. Then remove the device with an exclamation point or error mark.
And then, disconnect device from USB port, then reinstall software.
   
Q How can I check VoiceEye P20 is installed completely?
  For checking device, go to control panel device manager Universal serial bus controllers 'TICS Composite USB Device'
Sound, Video and Game controllers 'TICS USB Audio' Human Interface 'TICS USB Keypad'
   
Q What sound card should I select?
  Go to control panel Sound & Multimedia properties 'Audio' tab Select 'TICS USB VoiceEye Audio' in sound playback.
And check the 'Use only preferred devices' option.
   
Q Make a noise when connect VoiceEye P20 to USB Port
  In this case, a power source is very unbalanced.
So, you should make your computer for grounding conductor. Then, phone calling will be clean.
   
  VoiceEye P30
 
Q I have connected VoiceEye P30 before install software. What should I do?
  First, go to control panel device manager. Then remove the device with an exclamation point or error mark.
And then, disconnect device from USB port, then reinstall software.
   
Q How can I check VoiceEye P30 is installed completely?
  For checking device, go to panel device manager and check "Composite USB Device" in Universal serial bus controllers,
"Tech USB Audio" in Sound Vedeo and Game controllers, "Tech USB Keypad" in Human Interface.
   
Q What sound card should I select?
  Go to control panel Sound & Multimedia properties 'Audio' tab Select 'Tech USB Audio' in sound playback.
And check the 'Use only preferred devices' option.
   
Q Make a noise when connect VoiceEye P30 to USB Port
  In this case, a power source is very unbalanced. So, you should make your computer for grounding conductor.
Then, phone calling will be clean.