| Q |
Automatic run does not work when I input the CD to CD-ROM. |
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Go to [My Computer] CD-ROM Drive, and then run 'Setup.exe' |
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| Q |
Is it possible to connect with digital telephone? |
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It's impossible. Digital telephone has own communication depends on telephone manufacturer. There is no standard.
So, Techeye Phone ID is possible to use under normal line or analog line circumstance. |
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| Q |
How can I distinguish between analog and digital telephone? |
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Generally, digital telephone has so many function keys. You can distinguish telephone by number of function keys. |
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| Q |
I have own customer DB. Is it possible to use it for Techeye Phone ID ? |
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It is possible to take out CSV file (Excel Format) from Techeye Phone ID program. |
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| Q |
Is there any way to save the old data when reinstall program? |
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Go to C:\program files\TechEye\Techeye Phone ID \Database folder. And then, copy 'Database' folder to anywhere.
Then, before run the program, just copy 'Database' folder again to 'Techeye Phone ID ' folder after reinstall program. |
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| Q |
'Runtime error!' is occurred when program starts. |
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1) You should check the ODBC.
Go to Control Panel → Data Sources (ODBC) 'System DSN' tab, and then please check there is Techeye Phone ID
2) In case of ODBC does not exist (in case of WWindows XP )
Add → Select "Microsoft access Driver (*.mdb)" → "ODBC Microsfot access settings" → "Data Sources Name" Select Techeye Phone ID
→ Set location of mdb file to [C:\Program Files\TechEye\Techeye Phone ID\Database\TecheyePhoneID] |
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| Q |
Kernel 32.dll error is occurred when finish a phone call. |
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Check the compression codec, Start → Settings → Control Panel → Multimedia → Device → Audio Compression codec →
check the "Microsoft GSM 6.10 Audio CODEC" & "DSP Group TrueSpeech(TM) Software CODEC” |
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| Q |
What is the correct procedure to install? |
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Install software program first and then connect Techeye Phone ID to PC. |
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| Q |
I have connected Techeye Phone ID before install software. What should I do? |
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First, go to control panel device manager and then update the device driver with an exclamation point or error mark. |
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| Q |
How to check Techeye Phone ID is installed completely. |
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For checking device, go to control panel device manager Universal serial bus controllers 'USB Composite Device
sound, Video and Game controllers 'Techeye Phone ID Audio' Human interface 'USB Keypad' |
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| Q |
How can I select playback device between PC Speaker and Techeye Phone ID ear-set? |
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Go to Control Panel 'Audio' tab
You can set PC speaker or Techeye Phone ID ear-set changing sound playback device. |
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| Q |
I have own customer management program. Is it possible to link with it? |
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Techeye Phone ID program has been modulated(SDK & OCX) already.
It could be easy to link with other programs. Also, our programmer will support to develop. |
